Privacy Policy

Blackburn Logistics Pty Ltd is dedicated to maintaining the highest standards of privacy and data protection for our clients and customers across Australia. This Privacy Policy details our comprehensive approach to handling your personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988. We recognize the importance of protecting your data and are committed to ensuring that your information is used exclusively to facilitate our transportation services and the delivery of our online products.

Collection of Personal Information

To provide efficient logistics solutions and fulfill online orders, we collect a range of personal information directly from you. This includes:

Identity and Contact Data: Full name, residential or business address, email address, and telephone numbers.
Shipping and Delivery Information: Delivery instructions, site-specific access details, and recipient contact information.
Transaction Data: Records of products purchased, service agreements, freight bookings, and your history of interactions with our support team.
Payment Information: Payment details processed through our secure encrypted gateways (we do not store full credit card numbers on our local servers).

Methods of Data Collection

We primarily collect information through direct interactions. This occurs when you:

Request a quote or book a shipment on our website.
Purchase products through our online storefront.
Correspond with us via telephone, email, or digital messaging.
Enter into a formal service or supply agreement.

By providing this information, you consent to its use for the professional administration of your logistics projects or retail orders.

Internal Use of Information

Your personal data is an essential tool for our operational efficiency. We utilize your information to:

Logistics and Freight Management: Coordinate the movement of goods, manage carrier schedules, and ensure accurate route planning.
Order Fulfillment: Manage our two-day processing window and ensure your purchased hardware or products arrive at the correct location within our 3–4 day delivery timeframe.
Account Management: Maintain records of your shipments, invoices, and service history.
Customer Support: Provide real-time tracking updates, handle delivery inquiries, and manage warranty or return requests for online products.

Data Security and Integrity

Blackburn Logistics Pty Ltd employs robust physical and digital security measures to protect your information from misuse, interference, loss, or unauthorized access. Our digital systems are protected by advanced encryption and firewalls. Access to personal data is strictly limited to authorized personnel who require it to perform their professional duties. We regularly review our security protocols to adapt to emerging digital threats.

Non-Disclosure and Information Sharing

We maintain a strict policy of internal data retention. Blackburn Logistics Pty Ltd does not sell, trade, or rent your personal information to third parties. Your data remains within our secure infrastructure. The only external sharing allowed under our policy is:

Essential Logistics Partners: Providing necessary delivery details (name and address) to verified third-party carriers or drivers to complete your shipment.
Payment Facilitation: Processing payments through secure, encrypted payment gateways. This is restricted to technical verification of funds and does not grant the processor rights to use your data for marketing.

Access, Correction, and Transparency

Under the Privacy Act, you have the right to request access to the personal information we hold about you. We encourage you to keep your information accurate and up to date. If you identify an error in our records or wish to update your contact details, please contact us immediately. We will process your request for correction promptly and at no cost to you.

Changes to This Policy

We reserve the right to modify this Privacy Policy to reflect changes in our business operations or Australian legal standards. Any revisions will be published on our website, and continued use of our services constitutes acceptance of the updated terms.

Contact Information

For all inquiries regarding your data, or to exercise your right to access or correct your personal information, please contact Blackburn Logistics Pty Ltd:

Blackburn Logistics Pty Ltd (ACN: 688 781 955)
Website: https://blackburnlogistics.com.au/
Email: info@blackburnlogistics.com.au
Address: 1152 Mamre Rd, Mount Vernon NSW 2178